Microsoft
has admitted to design flaws affecting
Xbox 360 consoles sold
in the past 19 months that could cause the device to fail.
The firm will extend the warranty coverage from one to three years to
compensate consumers, but does not plan to instate a recall or exchange
programme.
Microsoft gaming chief Robbie Bach claimed in a conference call with
financial analysts that the design issues surfaced recently.
"In the past couple of months we started to see significant increases in
repair requests and call requests and significant attention from people," he
said.
Microsoft did not disclose the exact nature of the problems, but said that it
had made the necessary design changes and that units currently in stock will be
upgraded.
The extended warranty period is limited to hardware failures indicated by
three flashing red lights on the console. Users of consoles suffering from such
problems are entitled to free repairs and shipping.
Microsoft estimated that the repairs will cost the company $1.05bn to
$1.15bn, spilt evenly between the higher than expected return rates for existing
consoles under the one-year warranty, and future returns under the extended
warranty period.
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