Salesforce.com
has introduced a new feature which allows customers to 'network' over its hosted
enterprise service.
'Salesforce to Salesforce' lets users share data from
Force.com, the
framework used as the platform for Salesforce's hosted business software
services.
The service aims to replace tasks which had required sharing documents, such
as getting data from a spreadsheet or sharing customer information.
The interface allows companies to choose which pieces of data can be accessed
and which partners can transfer data to other Salesforce users.
While essentially a business application, Salesforce to Salesforce has its
roots in the consumer field of social networking.
The feature was inspired by such sites as
Facebook
and
LinkedIn
which allow users to choose the profile information that can be seen by other
users and friends.
As all Salesforce applications use the same code base, only data values and
input information are being shared in the new service.
The company believes that this will allow customers to share data between
different applications without the need to convert files or translate documents.
"Salesforce is the only company that can offer this service because we have
spent eight years developing this robust platform," Bruce Francis, vice
president of strategy at Salesforce, told
vnunet.com.
"We are at a point where you have all these nodes. There is critical mass,
and that is where the magic happens."
Salesforce has spent the past few years transforming from a customer resource
management service targeted at smaller firms to an all-encompassing business
software platform hosted entirely online.
The company expects to have over a million customers by the end of December.
"We are amazed that we have got here," said Francis. "It has really taken the
software industry by storm."
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