BPO success demands sophisticated metrics
New research shows outsourcing contracts will be measured in value the contracts bring to the business' bottom line
IT Week, 09 May 2008
Further reading
US IT departments slammed for inefficiency
UK and German departments 'much more efficient', claims survey 30 Jan 2008
Public sector outsourcing contracts "failing"
Government departments guilty of overspending on outsourcing 10 Apr 2008
US IT departments slammed for inefficiency
UK and German departments 'much more efficient', claims survey 30 Jan 2008
Public sector outsourcing contracts "failing"
Government departments guilty of overspending on outsourcing 10 Apr 2008
Related blogs
US IT departments slammed for inefficiency
UK and German departments 'much more efficient', claims survey 30 Jan 2008
Public sector outsourcing contracts "failing"
Government departments guilty of overspending on outsourcing 10 Apr 2008
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