Poor customer service is likely to cost online retailers dear
Gadget sites failing on customer service
Simple questions going unanswered, says report
vnunet.com, 10 Nov 2006
Further reading
Customer service crippled by email
UK customers failed by slow and unhelpful responses 18 Mar 2008
Brits go web shopping on Christmas Day
Millions of surfers do a spot of Yuletide bargain hunting 02 Jan 2008
Customer service crippled by email
UK customers failed by slow and unhelpful responses 18 Mar 2008
Brits go web shopping on Christmas Day
Millions of surfers do a spot of Yuletide bargain hunting 02 Jan 2008
Related blogs
Customer service crippled by email
UK customers failed by slow and unhelpful responses 18 Mar 2008
Brits go web shopping on Christmas Day
Millions of surfers do a spot of Yuletide bargain hunting 02 Jan 2008
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