Unprepared call centre staff frustrates customers
Online banking on the rise
Because customers are dissatisfied with call centres, says research
Computing, 30 Jan 2008
Further reading
Review 2007: Green computing
Computing's review of the year looks back at the top stories about IT and the environment 18 Dec 2007
Gadget retailers failing to target women
'Lady Geeks' being ignored, claims research 11 Sep 2007
Review 2007: Green computing
Computing's review of the year looks back at the top stories about IT and the environment 18 Dec 2007
Gadget retailers failing to target women
'Lady Geeks' being ignored, claims research 11 Sep 2007
Related blogs
Review 2007: Green computing
Computing's review of the year looks back at the top stories about IT and the environment 18 Dec 2007
Gadget retailers failing to target women
'Lady Geeks' being ignored, claims research 11 Sep 2007
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