Q I am an Orange Broadband user, and the help section on the company’s website suggests that I should be able to upload pages to my personal website from a third-party application.

I use Serif Webplus, but no combinations of address and password work. I get a message saying that my username is wrong or my password is incorrect.

Using Orange’s own web-based Sitebuilder works, but this is very limited when it comes to templates and other options. I have also tried using Terrapin FTP, but this also fails to connect.
C Newton

A The password and username you use to connect to the Orange website FTP server are not the same as the ones you use for other Orange services. While the password for your email account is usually the same one as is used to log in to the broadband service itself, the site builder is kept separate for security reasons.

The same will apply to other ISPs. Orange’s customer service people should be able to tell you the correct details, or send you new ones.