After weeks of controversy, the fall-out from the premium rate TV line
phone-ins continues with media regulator Ofcom now launching a major inquiry
into the fiasco.
The move follows the announcement last month by
premium rate watchdog Icstis to set new
rules to make sure that people who take part in participation TV and radio
programmes are not ripped off.
Allegations surfaced about programmes, ranging from Blue Peter to chat show
Richard and Judy, misleading or overcharging viewers who phoned in to take part
in competitions or vote in reality shows.
Ofcom
chief executive Ed Richards said that "widespread concern about the
use of premium rate telephone lines by broadcasters has raised serious questions
about trust between broadcasters and viewers".
The Ofcom enquiry will be lead by Richard Ayre, a non-executive member of
Ofcom's content board and former BBC News chief. It will have substantial input
from Icstis and examine consumer protection issues and audiences’ attitudes to
the use of premium rate telecoms services in television programmes.
The regulator will also look at the compliance and editorial responsibilities
of broadcasters, telecoms operators and others involved in these programmes and
the effectiveness of these procedures.
Icstis chairman Sir Alistair Graham said he believed the recent problems were
more a case of broadcasters being "sloppy" over how they run premium-rate lines
rather than an indication of any "conspiracy".
However, under the Ofcom inquiry, broadcasters, producers and network
operators are expected to be questioned in an attempt to establish why the
sector is so vulnerable to breaches. Ayre and his team will also recommend new
measures to protect consumers.
Ofcom chief executive Ed Richards said: “Widespread concern about the use of
premium rate telephone lines by broadcasters and editorial standards in those
programmes has raised serious questions about trust between broadcasters and
viewers.
“Ofcom has been monitoring the issue closely and has launched a number of
individual investigations since the start of the year. However, it is clear from
the number of cases underway that a broader set of issues need to be examined as
a matter of priority.
“This inquiry will seek to establish the root cause of the compliance issues
which have emerged over recent weeks, and inform key decisions about protecting
consumers.”
It is expected that Ayre will report his findings by early summer.
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