Good governance helps to steer an organisation in the right direction.
Applying the same principle to information quickly shows the risks that many
organisations are taking with their most precious asset, but also hints at
significant opportunities. Ultimately, you need to plan for the bigger picture
to get things done properly. Otherwise, you just end up fixing leaks.
Recent research from Freeform Dynamics, which interviewed 500 senior business
and IT leaders, shows that governance and risk management are key strategic and
capability drivers in a growing number of organisations.
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The question is where to start. Given that business success depends on the
timely exploitation of information, the research findings suggest it is a
critical and broad enough area to justify a corporate initiative.
Organisations need to call their information management capabilities into
question. Most cite multiple and significant challenges at this level. For many
businesses, their capabilities simply do not match their requirements, which
gives the channel a lot of different targets.
Information classification is an important guide to the level of risk
organisations take with their information assets. Most acknowledge that their
capabilities are weak here. Information cannot be adequately exploited and
protected if there is no way of tracking its location, value and sensitivity to
leakage. These risks are magnified by the increasing volume of
governance-sensitive information that resides outside centralised control in the
business environment.
A strategy as important as this to an organisation’s long-term health needs a
central point of ownership, currently lacking in most organisations. Differing
attitudes to risk, levels of corporate governance projects and localised
information management capabilities across different regions produce
inconsistency.
The closest most organisations have come to an information governance
strategy is the investment they put into compliance with industry regulations.
Such isolated excellence needs to be extended across all operational processes.
But let us not kid ourselves. Complying with regulations remains a problem
for many and is likely to remain the primary route inwards for information
governance for some time to come. It is just that organisations are now waking
up to the gains from improving business as opposed to just staying in business.
As the first port of call for a significant volume of technology purchases,
the channel is always looking for a value-add and relationship building angle.
As approaches with depth, longevity and end-to-end relevance go, they do not get
much bigger than governance.
At its broadest level, driving a business forward on sound principles makes
complete sense. Driving IT investment in the same manner does too. Bearing this
in mind and the broad topic of information management can make you more
valuable to the organisations that come to you for help. They might have a
specific problem, but investing in isolation is akin to the whacking the bunny
on the head fairground game: another problem soon pops up.
Context is the watchword here. Hitching your offerings and guidance to a
broader strategy improves your understanding of a customer’s requirements and
provides further hooks for your own portfolio of products and services.
Martin Atherton is research director of Freeform Dynamics.
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