Medium-sized firms are spending more than their enterprise counterparts on
IT, according to
IDC.
The analyst firm questioned almost 200 firms with between 500-1,000
employees, the results of which showed almost half had increased their IT
budgets for 2008.
Services are a key investment area for these firms, according to IDC. But
security tops the investment agenda, followed by infrastructure and application
modernisation, with new software offerings the lowest priority.
In the same way as the larger organisations, mid-sized firms are keen to
align their IT infrastructure better with the business, but have less experience
to do so. As a result they plan to buy more consultancy services to help fulfil
their goals.
Two-thirds of mid-sized firms already use outsourcing to some extent, and a
third are ready to invest in more, or invest for the first time. But cost
reduction is a more important factor for these firms than it is for larger
enterprises.
Mette Ahorlu, consulting director at IDC's European software and services
group, said: "It is interesting to note that medium-sized enterprises are
investing strongly, following similar strategies to those of the largest
enterprises. However, their thinking around IT is closer to that of a few years
ago in large enterprises. Their lower level of internal technical knowledge and
experience leads them to rely more strongly on advice from vendors, which should
adapt their messages to this fact when addressing the segment.
"This means that medium-sized customers must have major confidence in their
service provider, and that the existing relationship plays a much stronger role
in this segment than among larger enterprises. They need to buy more
standardised services, which are cheaper and easier to consume, and vendors need
to present them with clearer and fewer choices in order to make the buying
process less painful," Ahorlu said.
Ahorlu added that vendors should not approach medium-sized businesses with a
generic 'SME strategy,' because they expect a more focused, industry-specific
approach from their vendors.
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