Having just come back from two weeks away from the office, during which time
I had no access to email or voicemail, I can testify to the regenerative effects
of a proper holiday. It always puzzles me that there are people out there who
can’t appreciate this. You can see them at every holiday resort, checking their
emails and text messages, barking instructions down their mobiles and
occasionally settling down with a two-day-old copy of the Financial Times for a
good read.
And for those of us who find the sight of people working while on holiday
rather unsettling, things are only going to get worse. It seems the unified
communications (UC) industry has perfected a feature guaranteed to appeal to
these Club Med drones: presence. This slave-driving application can be set up to
always allow messages or calls to get through to the user no matter where on
earth he or she happens to be.
Proponents of presence say that if a user doesn’t want to be contacted, all
they have to do is turn their device off or, as one told me, “run the ‘not
available at this time’ flag up the flagpole”. Of course, it wouldn’t be much of
a presence app if users kept doing that.
So how long will it be before presence apps are mainstream? Well, not that
long, judging from a recent survey by research firm
Datamonitor. This asked 390 IT managers
from around the world how long they thought it would be before certain network
technologies were mature enough for routine use. Just over 40 per cent said
presence applications would be routinely used within two years, compared with
just under 40 percent who said use of massively hyped voice-over-IP systems
would be widespread within the same timeframe.
But will this technology really catch on so quickly? Suppliers of presence
software are keen to point out how their products can make us all more
productive. I’ve got nothing against technologies that can increase workplace
efficiency, but if the price of this extra productivity is that workers have to
accept that they must be contactable anytime, anywhere, I can see a backlash on
the horizon.
Then again, maybe I’m overestimating the potential for resistance. Most
people admit to feeling a little stressed when they find they have gone out
without their mobile phone. Anybody with experience of drug dependency would
recognise the symptoms. Indeed, so hooked are we to our mobiles, we may be on
the verge of identifying a new species of the Homo genus: Homo Mobile
Addicticus. Viewed in evolutionary terms, presence apps could well be the next
big thing, and people like me may one day go the way of the dodo.
Do you agree?
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