The practice of moving customer data to offshore sites has come under fire
again after a security breach at HSBC's offshore data processing site in
Bangalore led to £233,000 reportedly being stolen from a small number of UK
customers.
An HSBC spokesman confirmed the bank had commenced legal action against an
employee who had passed customer information onto fraudsters, claiming that it
would "pursue a conviction as aggressively as possible".
He added that the fraud had been detected by HSBC's security procedures and
that all affected customers had been informed and reimbursed.
However, the incident is likely to increase pressure on HSBC and other UK
firms with offshore data handling facilities to reassess security processes
after reports claimed the HSBC employee had used false records to obtain the
job.
Sunil Mehta, vice president of Indian IT
trade body Nasscom, said in a statement that data breaches were not unique
to India and argued that the country is acting to reduce the risk of data
breaches. He added that Nasscom is working with the Indian government to train
police to tackle digital crimes and to develop a national registry of suitable
staff.
Martyn Hart of the UK’s National Outsourcing
Association (NAO) agreed corrupt employees can be found anywhere in the
world, but suggested that the relatively low wages paid to Indian workers could
make them a target for criminal gangs looking to bribe staff to hand over
customer data.
He added in a statement that firms should monitor offshore outsourcing
relationship closely to "ensure that company procedures are adhered to in every
location".
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