The next five years is likely to see a significant shift from product-led
delivery of IT to services-based IT delivery, forcing many leading technology
vendors to change the way they operate and market themselves, according to a new
report by analyst firm Forrester.
The analyst predicts the creation of a new IT ecosystem in which top vendors,
such as Dell, HP and Oracle, will need to partner in order to deliver solutions
and services. It will be driven by "market forces of commoditisation,
miniaturisation, industrialisation, and globalisation", as well as the changing
demands of IT buyers in large enterprises.
The drivers will partly come from businesses looking to global service
providers to take much of the cost out of IT, as well as technological advances
that mean IT departments are struggling to cope with the requirements placed
upon them, explained report co-author Andrew Parker.
"Much of this environment is driven by new forms of service delivery,
innovation and software-as-a-service," he added. "In the past, companies such as
Microsoft or SAP could think mainly about selling products but in future they'll
have to think about other forms of software delivery and that's likely to happen
at an accelerated level."
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