Chief information officers (CIOs) have been warned that failure to take a
stronger role in fostering an information-centric culture in their organisations
is resulting in poor decision-making, falling profits and low productivity.
A report by consultancy Capgemini
found that weak information cultures are endemic in UK firms. Interviews with
senior executives at a third of FTSE 350 companies revealed that the failure to
exploit information assets was costing UK firms £46bn each year in lost
opportunities.
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And while IT leaders have delivered the underpinning technology, they must
now take a lead in fostering an information culture. “If you give someone the
tools but don’t [create the right] culture around that, they won’t want to, or
know how to, share information properly,” said Ramesh Harji, head of intelligent
enterprise at Capgemini.
Eighty per cent of respondents identified the importance of exploiting
information effectively as a driver for first-class business performance. Yet
nearly two-thirds of chief executives said that every day they faced crucial
decisions without the correct information.
The report recommended firms train their staff in how to share information
effectively, and also to work towards creating a culture where information is
treated as a business asset and not just the priority of IT. But it also
highlighted that business leaders and CIOs play a key role in driving through
this kind of change.
"Often information is an afterthought, especially for IT, but putting
information at the heart of how you define and do business is important," said
Harji. "If the CIO doesn't do it the CFO or someone else in the business will
pick up the mantle."
However, organisations would also do well to consider investing more in
initiatives and technologies to improve their data quality, according to Michael
Cullen, partner at consultancy
Deloitte.
"While everything the report is saying is correct, you can talk about
information until the cows come home but you won't get anywhere unless you sort
out your data first," he argued. "Most organisations recognise their data
problems but not all are investing to sort it out, although you can unlock loads
of value out of it."
Bill Hewitt, chief executive of BI firm Kalido, argued that too many firms
still manage their data on spreadsheets.
"Creating the right culture is certainly relevant, but more important is the
need for companies to get business execs involved in data projects right from
the start, deploy technologies which automate data processes and ensure data is
managed in line with business models," he added.
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