Online banking fraud dropped last year, despite the number of phishing
attacks during the period nearly doubling, according to the latest figures from
UK payments association Apacs released
today.
The total level of fraud in the UK rose 25 per cent between 2006 and 2007,
Apacs reported, £427m to £535.2m. Nevertheless, online banking losses plummeted
by a third to just £22.6m.
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Apacs also noted that the number of phishing incidents rose from 14,156 in
2006 to 25,796 during that period.
The drop in fraud could be explained by greater customer vigilance and
improved back-end fraud detection measures from the banks, enabling them to spot
suspicious transfers, according to Apacs.
Apacs also argued that "the incidence of computer hackers stealing and using
cardholder data from retailer websites remains low".
"The reality is that most internet card fraud involves a criminal obtaining
genuine card details in the real world that are then used to shop online."
An Apacs spokesman said the 3-D Secure payment authentication initiatives by
Visa
and
Mastercard
are helping to stem the tide of online fraud. Take-up of the scheme is gathering
pace, he said: "In the beginning take up was a bit chicken and egg, but now it's
grown from ten million to 18 million cardholders, so they're getting the
message, and so are the retailers."
Simon Stokes, chief executive of secure payment systems provider
CyberSource, agreed that Visa and
Mastercard schemes can help retailers safeguard their operations.
"The Apacs report suggests that most internet fraud occurs when people have
had cards stolen in the physical world and that they are then used online," he
added. "This undoubtedly does happen; however, as fraudsters become more
sophisticated in their approach they are likely to use a combination of methods
to capture customer data. This includes using card generators as well as
breaching the security of a website rather than just physically stealing the
card details."
David Porter of fraud prevention consultancy
Detica said that too much protection could
encourage consumers to be more reckless in their online shopping and banking
habits.
"We need less technical detail [from Apacs] about the how fraudsters ply
their scams and more memorable, commonsense instruction on what consumers should
do to stop getting duped," he added.
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