Ofcom is proposing to introduce new regulations aimed at resolving the problems and delays that often plague users when switching from one broadband service to another.

The telecommunications watchdog has received a large number of complaints from broadband customers who have found it difficult to obtain a migration authorisation code (MAC) from their current providers.

Some have been left without a broadband service whilst the transfer goes through and others encountered problems getting a connection at a new address when moving home.

The new regulations will make it mandatory for all telecommunications providers to supply MACs to their customers on request; the current process is part of a voluntary industry initiative, which makes it difficult for Ofcom to take formal action against providers.

The deadline for responses to Ofcom's proposals is 5th October 2006, though legislation is unlikely to be finalised before the mid 2007 at the earliest.