We last looked at Netsupport Manager (NSM) in January 2003, when we tested the OEM version. Since then the developer, PCI, has released NSM 8.0, with some new and enhanced features.

Core remote control functionality is unchanged, with support for multiple communication protocols, and an intuitive Windows interface that can be used for helpdesk and troubleshooting needs.

NSM can also be used for demonstrations and training, with the ability to broadcast shows to multiple workstations, or for server monitoring with facilities to display up to 16 remote screens.

The odd tweak helps improve usability, and there's closer integration with Windows Explorer, which means users can connect to remote workstations and invoke other NSM options without having to start the main management console.

The big changes, though, start with the addition of support for Mac and Linux. This relies on the use of open source VNC remote control software, which works well, although you have to download it yourself.

There's also a browser-based Active X client and a new internet gateway, enabling systems to be connected using HTTP.

Elsewhere, NSM can take hardware and software inventories, a revised feature here.

We found the new tools quick and easy to use, and more detailed information is collected. For example, you can view details of installed Windows hot-fixes, and report on the status of applications, with realtime processes and services.

Performance improvements to the delta file transfer mechanism is another feature to this package, which offers a good mix of remote troubleshooting and system management tools.

Contact: PCI Group 01733 322 505
www.pci.co.uk

System requirements:

• Intel 486 processor or above
• 4MB of Ram
• 6MB of free hard disk space
• Windows 95, 98, ME, NT, 2000, XP
• Dos clients supported; Mac and Linux clients supported using VNC software