Homechoice is a
more complex service than your average ISP, because it is also offers TV over
broadband as well, so it's no surprise there were some teething problems during
my test period.
Homechoice has replaced my set-top box on two separate occasions - the
company claims both upgrades were necessary because the previous boxes could not
cope with its ever-expanding user numbers.
These replacements had to be carried out by a technician and there is no
option to do it yourself. Since the second upgrade, the Internet service has
performed quickly and reliably. I've had to manually reboot the set top box to
recover from unexplained crashes, but this isn't a regular occurrence.
On the whole, the TV service isn't as advanced as that of Sky+. There are few
interactive services and the image quality on some less-popular broadcasts, such
BBC News 24, is below par. Popular shows and movies look good though, and the
entire service works remarkably well.
The TV-on-demand facility is excellent, with a good range of exclusive
programmes and movies. You can pause TV, watch another channel, and then resume
watching where you left off on the original channel with ease.
The service costs £50 a month, which may seem expensive, but it does include
TV as well as broadband. There's a nominal £1 set up fee, but no monthly usage
cap, a 20:1 contention ratio - the best in our tests - and a fast 8Mbits/s,
download. For such a fast service, the upload is a little disappointing at
288Kbits/s though.
On the whole, I have no difficulty in recommending Homechoice to anyone who
wants a combined broadband and television service.
Note: This is part of PCW's long-term group test of broadband Internet
packages. Links to all other packages reviewed can be found below
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