Domain name scams hit the NHS

Scare tactics warn of 'mystery shoppers'

Written by Dinah Greek

Guy's & St Thomas' Hospital Trust has become the latest target of domain name resellers using high-pressure sales tactics to dupe organisations into buying extra online addresses at premium prices.

Domain Registrar Services (DRS), which has been the subject of numerous complaints, contacted the Trust claiming that a mystery buyer was attempting to register variations of its name.

Advertisement

Susan Pollock, web manager at Guy's, told vnunet.com that three salespeople tried to sell nine domain names to the hospital at a total cost of £1,400, about £1,130 more than the average cost of £30 each to register domain names.

"Three people pursued me saying that someone was trying to register variations on the Guy's Hospital domain name which would direct users to sites with inappropriate material," she said.

"They implied that these were porn sites and that, to stop this happening, I would have to register the names.

"They also said that I could only register the domain names through them. This rang alarm bells as I knew that was a lie, so I checked with a colleague and Internetters, the domain registrar that hosts our current website.

"This makes me so angry. We are a charitable trust with small budgets and we can't go around throwing money away."

However, DRS spokesman David Hayes defended his company's actions, claiming that mystery buyers did buy up domain names.

"Mystery shoppers do exist," he said. "We don't pressurise. All we try and do is advise people what can happen to these domain names. Maybe the people you have talked to have got their wires crossed."

When asked, Hayes did not provide any evidence of mystery shoppers.

Last week vnunet.com forwarded over 70 complaints to the Office of Fair Trading (OFT), almost all against DRS and a Maidstone-based reseller called Anet.

An OFT spokeswoman confirmed that Anet's practices are now being investigated.

"We are further down the line with Anet," she said. "We are aware of DRS and are liasing with Carmarthenshire Trading Standards, but have not launched an official investigation."

Currently, no organisation is responsible for policing the sale of domain names.

The Department of Trade and Industry (DTI) suggested that it is an issue for domain name registry Nominet.

"In the first instance it will be Trading Standards and the OFT to deal with bogus resellers," said a DTI spokesman. "Specifically though it is an issue for Nominet to take forward and we can't comment on its position."

But Nominet has little power to stop the practice, despite such techniques being frowned upon by its legitimate members.

Jennie-Marie Idler, European general manager at domain registrar NeuStar, explained that mis-selling is a huge problem.

"I don't envy Nominet's position," she said. "However, mis-selling can be proven and the government should examine these scams and make an example of these companies."

Tags:

Related articles

Related whitepapers

Related jobs

Do you agree?

IT white papers

Search vnunet IThound

Top categories

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Watch

Shaun Nichols and Iain Thomson

10 Oct 2008

7.33 MBPodcast Special: Views from the Valley More...

Podcast image

09 Oct 2008

12.99 MBComputing podcast - IT implications of the banking crisis, and the FSA clamps down on IT security More...

Shaun Nichols and Iain Thomson

03 Oct 2008

6.49 MBPodcast Special: Views from the Valley More...

Poll

Google Android

Google Android

Are you intending to try out a Google Android mobile phone?

Previous poll results

Spotlight

Microsoft

Microsoft plans Silverlight 2.0 announcement

Web application tool revamp promised later today   More...

Stock prices

Security disclosures tip the stock market

Events such as Microsoft's Patch Tuesday could be used for...  More...

Blogs

Analyst predicts Web 2.0 fire sale

Prices for online apps could soon plummet, says Forrester   More...

MoD building

Latest data breach leads MPs to demand culture change

MoD admits to losing a hard drive containing up to...  More...

Primary Navigation