Sites fail accessibility test
Sites fail accessibility test

Supermarket sites criticised over accessibility

Online stores failing users with disabilities, says AbilityNet

Written by Dinah Greek

Advertisement

Some of the UK's leading supermarkets are failing online shoppers with disabilities, according to charity AbilityNet.

AbilityNet carried out tests on supermarket websites to find out how easily accessible they were for users with disabilities such as visual impairment, dyslexia or a physical disability that makes mouse use difficult.

The organisation found that Sainsbury's, Asda, Somerfield and Morrisons failed to provide even basic levels of accessibility for disabled users.

But the supermarkets have denied the charge.

Morrisons said it is reviewing the content of its website "with the intention of launching a new integrated site in the near future which will be compliant with Disability Discrimination Act [DDA]."

Sainsbury's also said it is addressing accessibility issues and is working to improve its online service "for all disabled customers later this year".

Somerfield, which has no online shopping site, said: "Each Somerfield site complies with the World Wide Web Consortium's Web Accessibility Initiative A standard. We also worked with the Royal National Institute of the Blind and achieved the organisation's 'See It Right Accessibility' standard."

Only Tesco.com's alternative website, www.tesco.com/access, was classified by the charity as easily accessible.

"It is also popular with the non-disabled because they find it easier to use. Tesco is actually winding it in to its normal site. This is good for the disabled as well because nobody wants to feel 'ghettoised'," said a spokeswoman for AbilityNet.

Robin Christopherson, AbilityNet's web consultancy manager, said companies with websites that failed to be accessible to users with disabilities could fall foul of the DDA.

Companies were granted a five-year grace period by the Disability Rights Commission (DRC) to comply with the parts of the DDA that apply to the internet, which came into force in 1999.

"Individuals have already successfully won civil cases backed by specific charities for the disabled. These have been quietly settled out of court out of the public eye," Christopherson told vnunet.com.

"But the DRC publicly served notice in April that it would also take legal action if necessary."

Tags:

Related articles

Related whitepapers

Related jobs

Do you agree?

Most commented stories

IT white papers

Search vnunet IThound

Top categories

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Watch

05 Sep 2008

8.64 MBPodcast Special: Views from the Valley More...

Podcast image

04 Sep 2008

12.7 MBComputing podcast 4 September 2008 More...

Podcast logo

02 Sep 2008

8.39 MBEco-Entrepreneur Podcast: Bulldog More...

Poll

INTERNET EXPLORER 8

INTERNET EXPLORER 8

Are you intending to download Internet Explorer 8 when it becomes available?

Previous poll results

Spotlight

LogMeIn Rescue+Mobile

BlackBerry gets LogMeIn remote support

Rescue+Mobile lets a support technician take control of the handset   More...

Dell manufacturing plant

Dell planning factory closures to cut costs

Report claims that PC maker is looking to sell off...  More...

Google Chrome

More growing pains for Chrome

Google wrestles with licensing and security problems   More...

Smartphone

US takes 3G crown from Europe

Americans finally catch up with Europeans in adoption of 3G   More...

Primary Navigation