Google has opened an
internet booth at London's Heathrow Airport in a bid to learn more about how
people use its services.
The 'pod' known as
Google Space
is situated in the Terminal One departure lounge and consists of 10
Samsung laptops dedicated
to Google services.
Google staff "flown in from all over the world" are on hand to answer any
questions as well as monitor usage.
"We see it as a huge focus group," said Lorraine Twohill, Google's European
director of marketing. "For many of our users, we have always been something in
their computers and they have never actually met us."
A survey conducted for the launch by Google has shown that the average
airline passenger wastes a day's holiday a year waiting around in airports, some
nine hours in total.
Chief among passengers' interests if they had internet access is to find out
more about their destination (71 per cent), while a quarter wanted to fire off
last minute emails and a fifth wanted to pay bills.
Google
Space will be open from 0700 to 1900 until 19 December. The search firm's
products being demonstrated include
Google Mail,
Google Earth,
Google Local,
Google
Toolbar,
Picasa and
Google Mobile.
Google will extend the idea to other sites if it proves to be a success.
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