Users have an inherent, but often misplaced, trust in the ability of search
engines to rank results by their true relevance to queries, new research has
revealed.
An eye-tracking experiment published in the
Journal
of Computer-Mediated Communication revealed that, when college student web
users selected a link from
Google's
result pages, their decisions were strongly biased towards higher ranking links.
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However, this bias was found to persist even if the more highly-placed
content was less relevant to the search query than entries at the bottom of the
list.
"Despite the popularity of search engines, most users are not aware of how
they work, and know little about the implications of their algorithms," said
study author Bing Pan.
"When websites rank highly in a search engine, they might not be
authoritative, unbiased or trustworthy."
This has important long-term implications for search engine results,
according to Pan, as this type of use affects future rankings.
"The way that college students conduct online searches promotes a
'rich-get-richer' phenomenon where popular sites get more hits regardless of
relevance," he explained.
"This further cements the site's high ranking, and makes it more difficult
for lesser known sites to gain an audience."
Pan warned that users need to be aware that search engines have "tremendous
influence" on what and how information is accessed.
An effort on the part of search engine developers to provide users with
information on how the algorithms function could help to raise user awareness,
he concluded.
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