Broadband
The fastest broadband providers were also the highest rated in terms of customer satisfaction

UK a nation of broadband speed freaks

Download speeds 'primary factor' in customer satisfaction

Written by Clement James

Advertisement

The UK is a nation of broadband speed freaks, according to figures released by broadband comparison site Top 10 Broadband.

Based on over 90,000 tests captured in March, the monitoring site said that download speeds seems to be the primary factor in deciding customer satisfaction.

The top three fastest providers were also the three highest rated in terms of customer satisfaction.

O2 topped the rankings in terms of speed and customer ratings, with an average speed of 6.41Mbps and customer rating of 3.82 out of 5. Second and third for speed and rating were Be and Virgin Media respectively.

Tesco paled in comparison with an average download speed of 1.42Mbps and average customer rating of just 2.86 out of 5, making it the slowest ISP in the study.

"This report sends an indisputable message to broadband providers to speed up or face the wrath of disappointed customers," said Jessica McArdle from Top 10 Broadband.

"BT's planned infrastructure upgrade, which will provide super-fast ADSL2+ download speeds across the UK starting at the end of the month, cannot come soon enough."

The figues suggest that the average speed of UK broadband connections is just 3.18Mbps. However, most ISPs advertise speeds of up to 8Mbps and beyond.

This disparity has prompted consumer groups to demand a change in broadband provider advertising, forcing ISPs to quote average speeds, rather than the 'maximum' speeds which most users do not achieve.

Related whitepapers

Related jobs

Do you agree?

IT white papers

Search vnunet IThound

Top categories

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Watch

A stressed CIO

28 Aug 2008

9.73 MBComputing podcast 28 August 2008 More...

Virgin Train

22 Aug 2008

8.71 MBComputing podcast 21 August 2008 More...

School children using PCs

14 Aug 2008

9.23 MBComputing podcast 14 August 2008 More...

Poll

GARY MCKINNON EXTRADITION

GARY MCKINNON EXTRADITION

Should Gary McKinnon be extradited to the US for hacking into military computers?

Previous poll results

Spotlight

Hacker

Hacker runs up $12,000 Federal phone bill

Five year-old flaw exploited to place 400 long-distance calls   More...

Steve Wozniak

IDF: Woz on Woz

Apple II co-founder muses on life, love and the meaning...  More...

Prince

Fair use comes first in web video

Dancing baby sets legal landmark   More...

Justin Rattner

IDF: Intel predicts artificial intelligence in 40 years

Computers smarter than humans by 2048   More...

Primary Navigation