Sainsbury's
Thousands of online shoppers will be left without their groceries until Saturday

Sainsbury's fixes online technical glitch

Every little helps, says rival

Written by Guy Dixon

Advertisement

Sainsbury's has fixed the "technical glitch" which knocked its ordering service offline for two days.

But thousands of online shoppers will be left without their groceries until Saturday when deliveries will resume.

The supermarket chain was forced to take down its online home delivery service on Tuesday after a technical fault hit its website. Deliveries on Wednesday, Thursday and Friday were cancelled.

The problem left Sainsbury's unable to process customer orders, although the company has stressed that no personal details were compromised.

The website is now up and running allowing customers to change existing orders or place new ones.

"We experienced a technical glitch which affected our ability to process orders," Sainsbury's said in a statement.

"We have been contacting customers whose orders have been affected over the last couple of days and would like to apologise once again for the inconvenience this has caused."

Shoppers affected by the problem have been offered £10 vouchers as compensation.

Some reports suggest that the supermarket chain has already lost nearly £1m in sales, and that rivals such as Ocado, Tesco and Adsa have picked up many new customers.

Related whitepapers

Related jobs

Do you agree?

IT white papers

Search vnunet IThound

Top categories

Job of the week

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Hiring now on ComputingCareers:

Related IT jobs

Search thousands of IT jobs :

Search thousands of IT jobs:

Advanced search

Advertisement

Newsletter signup

Sign up for our range of FREE newsletters:

Existing User

Newsletter user login:

Enter email address to edit your newsletter preferences

Watch

A stressed CIO

28 Aug 2008

9.73 MBComputing podcast 28 August 2008 More...

Virgin Train

22 Aug 2008

8.71 MBComputing podcast 21 August 2008 More...

School children using PCs

14 Aug 2008

9.23 MBComputing podcast 14 August 2008 More...

Poll

GARY MCKINNON EXTRADITION

GARY MCKINNON EXTRADITION

Should Gary McKinnon be extradited to the US for hacking into military computers?

Previous poll results

Spotlight

Hacker

Hacker runs up $12,000 Federal phone bill

Five year-old flaw exploited to place 400 long-distance calls   More...

Steve Wozniak

IDF: Woz on Woz

Apple II co-founder muses on life, love and the meaning...  More...

Prince

Fair use comes first in web video

Dancing baby sets legal landmark   More...

Justin Rattner

IDF: Intel predicts artificial intelligence in 40 years

Computers smarter than humans by 2048   More...

Primary Navigation